FAQ

How do I place an order ?

What image file format should I send artwork?

What file formats can you provide for me?

What is your turnaround time?

How will I receive my designs ?

Do you keep the backup of designs?

What are edit charges?

 

 

How do I place an order ?

 

 

      What you need to do is just email us attached your logos which need to be digitized and inform us the size and colors for them. It quite easy!
Below is required info for orders or quote request
1: Quote or Order.
2: Design name.
3: LOGO SIZE IN Inch, Centimeter or Millimeter.
(You may indicate only width or height, so the other side will go proportionately)
4: No. of Colors.
5: Fabric/Material.
6: Location (hat, left chest etc)
7: Stitches Type (IF require)
8: Formats.

Also, if you need more changes on you artwork files, please draw the instruction on the picture, so we can precise digitize logo for you .Also important, better picture quality will help us digitize better artwork.
Send order by e-mail: 
greatwallemb@188.com
jack@greatwallemb.com
mail@greatwallemb.com
 

 

 

What image file format should I send artwork?
We can accommodate popular formats such as .gif, .jpg, .tiff, .eps, .ai, .cdr, etc.We prefer jpg files.

What file formats can you provide for me?
The most widely used format for the embroidery is .DST (Tajima), we would love to provide the designs in this format as this is the most stable format while transferring the files through internet. Other formats that we can send are:
EMB.PEC, .PES, .PSF, .DAT, .EXY, .FXY, .UXY, .BRO, .PHC, .XXX, .STX, .EMD, .TAP, .JEF, .SEW, .EXP, .KSM, .PCS, .PCM, .VIP, .DSB, .DSZ, .10O, .HUS, .T03, .T01, .T04, .T05, POF ,PXF.
If you don't see your format listed here, email us and we will see if we can get it for you.

What is your turnaround time?
Our turnaround time is 2---24 hours always . Usually We return the digitized file to you early the next morning by email.. Please note that we are working on the 24/7 module and just occasionally we are closed on Sundays or holiday for regular maintenance.

How will I receive my designs ?

All designs are emailed to you as attachments in the format requested.

How do I make the payment?
For payment, we can accept any major credit card through the PayPal secure banking system, or a direct payment from your Paypal account.You don't need to have a PayPal account to make a credit card payment.

 

 Do you keep the backup of designs?
Yes, we have kept all the designs that we have done till now and all the designs done are safe. In the event of any crash of computer or virus attack you can always ask us for the copy and we will send that for free!

What are edit charges?
For simple edit , like remove and change some text, enlarge or decrease size a bit ,change a needle ,convert format , adjust density and  pull tension, It is free of charge  .Please find the details here Edit pricing .

Digitizing Website Resources.

 

 

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